Shipping

USPS: Priority Mail shipments generally take 2-3 business days transit time in the contiguous 48 states. International Priority Mail shipments generally take 6-10 business days. Priority Mail shipments are NOT trackable, however we do provide USPS with your email address. You will receive an email from them with a confirmation # for customers who provide us with a valid email address when we ship their package. The "confirmation number" received by email is only a courtesy and First Class mail is not trackable, insurable, and no delivery confirmation is provided. It can take 3-4 weeks for delivery outside the United States.

Fed-Ex: All Fed-Ex shipments are insured against loss. Tracking information is provided via email when we ship your order. Ground delivery times are shown. Click here for map.

Warranties

We make every effort to make sure the products being sold are free from defects before being shipped. We test EVERY power supply, charger, and battery pack before being shipped. Due to the nature of the products (batteries), our batteries are guaranteed to be free from defects in material and workmanship for a period of 30 days from date of delivery. After testing the returned item(s), we will replace any cell that will not take a normal charge during the warranty period. Excludes cells that have been overcharged or dead shorted. Although we are very fair to our customers, Pro-Match Racing will make the final determination that a defect exists or if the defect was caused by misuse or abuse. No other warranties are expressed or implied. Due to the volatility of Ni-Cad and Ni-Mh batteries, Pro-Match will not be held responsible for any consequential or incidental damages and or injuries arising out of the use or misuse of these cells.

This warranty covers packs assembled by Pro-Match or unassembled cells. New unassembled cells should be cycled individually to verify their integrity as once they are assembled by anyone other than Pro-Match Racing any warranty is null and void.

Please fill out our Request For Service form click here to download PDF if you need to send your products back to us.

If you would like to send us a battery pack that you have unintentionally damaged or you feel might not be covered by our warranty, please include the Request For Service form along with your credit card information or Paypal address if you have a Paypal account.

Lipo Pack Warranty

We will replace any defective Lipo pack for 30 days from original delivery date. This warranty applies only to product that does not take a normal charge. This does not apply to packs that have been overcharged or misused/abused in any way. The strict limitation of this warranty is to replace the defective pack. No other warranties are expressed or implied.

Orders

All orders are processed as quickly as possible. Please allow up to two business days processing in addition to shipping time. Although we try to expedite all air shipments, choosing next day air shipping is NOT a guarantee that your order will arrive the following day.

Email Support

Please understand that at times we are very busy here and although we try to answer every e-mail daily, when it gets extremely busy, it may take a few days for a reply. Please check our FAQ pages first. If you have a specific question not answered there please email us at promatch@frontiernet.net  Please try to be as direct as possible with your questions and limit your questions to our products.